DECLUTTERING FAQS

WHAT LOCATIONS DO YOU WORK IN?

I’m based in East London and travel to different locations in person within a 10-mile radius of Central London. For online consultations, there’s no mileage limit. 

ARE YOU INSURED?

Yes, I have Professional Indemnity and Public Liability Insurance with Maltings, a copy of my policy is available on request.

ARE YOU QUALIFIED? 

There isn’t a formal, regulated or recognised qualification in decluttering and organising. However, I’m a member of the Associating of Professional Declutterers and Organisers (ADPO). 

ARE YOU GOING TO MAKE ME GET RID OF THINGS? 

No. The decisions are your decisions. I’ll coach you towards making the right ones for you. I don’t have my own agenda as to how things should look, but I’ll be full of ideas to inspire you and help you achieve what you want. 

It’s important to remember that your space and belongings are personal to you. What’s clutter to one person, is something entirely different to another. Every client I work with is treated as unique, capable and intelligent.  

WHAT HAPPENS TO THE ITEMS I DECIDE NOT TO KEEP? 

The choice is yours – we’ll work together to find the right places for you to take / donate your things within your timescale.  

WILL YOU BE SHOCKED AT MY MESS? 

Absolutely not!!!

Professional organisers are deeply compassionate people. Mess is expected, dust and dirt are expected and they’re what we sign up for. Allowing someone into your home is a very brave step and your vulnerability will be acknowledged & respected. 

HOW MUCH DO YOU CHARGE? 

I offer different packages according to what’s required. Please take a look at my Packages & Fees section for details. 

HOW MANY HOURS WILL YOU NEED? 

It would be great to come up with an exact formula for this, but it all depends on the extent of a person’s possessions and how quickly they can make decisions on what goes or stays.

Generally, if you want to transform your home, 12 – 24 hours is a minimum. A room or two or a workspace may take between six and 12 hours.

To make noticeable headway on any clutter clearing and organising, a minimum of 6 hours is needed. This could be split into two X three-hour sessions. The majority of clients book a block of at least 12 hours and tackle a number of rooms in this time.

The speed depends on the volume of belongings, the type (paperwork tends to take longer), the quickness of decision making and whether you’re able to do anything yourself between sessions.

The number of hours booked can be capped depending on your budget and we will focus on the priorities during this time. Alternatively, you can space out your sessions (one a fortnight or one a month) and work on your own in between.

All time that I spend with you is chargeable, except for lunch breaks during longer sessions.

There are no additional charges for contact between sessions, research on your behalf etc.

Arrangements can be made for shorter sessions and sessions via Zoom or by phone.

IS THERE A CHEAPER WAY TO DO THIS? 

Yes, you have options.

I also work with people via Zoom and What’s App, where we talk through strategies and tips and tricks so that you can do the work alone. 

DO YOU WORK WEEKENDS OR EVENINGS? 

I don’t work at weekends or in the evenings. 

DO I HAVE TO BE THERE? 

Yes. My role is to work with you and to be your ally in achieving what you want. The work is always collaborative, and we do it together.  

WHAT IF I HAVE TO CANCEL? 

I work on the basis that we both prioritise sticking to scheduled times and dates. If it’s necessary to cancel, we’ll aim to re-schedule. If you have to cancel outright with less than two working day’s notice, we’ll discuss a cancellation fee that values us both.  

WHAT IF I’M NOT HAPPY WITH WHAT YOU DO? 

Tell me. I work in a way that is open, comfortable and approachable. Every client is exciting and interesting, and every experience teaches me something too. If part of the service didn’t work for you, I’d come up with a solution to better fit your needs. 

HOW EXACTLY DOES IT WORK? 

During the initial consultation we’ll plan how best to help you sort out the clutter and disorganisation. Once the hands-on session(s) begin, you always have the final say on anything that is decluttered or moved.

Using a range of coaching and problem-solving, techniques, I’ll help you make the crucial decisions about what to keep and discard.

On top of this, your mental clutter will be addressed too. For you, that might look like emotional overwhelm, time management problems, negative thoughts or bad habits – whatever it is, we’ll find a way through.